Customer Service Essay - 1845 Words

Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you, as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants, each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation and select one of the three options. The one you select is the option you would do in each of the given situations. | | *Question 1 You are refilling a section of shelves in the store which you need to have completed before your break. Your†¦show more content†¦A customer asks you to help them to take their shopping to the checkout. Answer A: Tell the customer that you cannot help them because if the spilt yoghurt is not cleaned up it could cause an accident. Answer B: Ask the customer to wait while you find someone else to finish cleaning up the spilt yoghurt so that you can assist the customer. Answer C: Tell the customer that you would be happy to help them with their shopping once you have finished cleaning up the spilt yoghurt. | | | *Question 8 You have just returned from your break and are about to start refilling the sweets aisle when a customer approaches you to complain that the apples they bought tasted very bitter. Answer A: Listen to the customer’s complaint so that you can decide on the best way to help the customer. Answer B: Suggest that the customer goes to Customer Services as you have been asked to refill the Sweets aisle. Answer C: Ask the customer to wait while you go to find a manager to help them. | | | *Question 9 You have a long queue of customers waiting to be served at the checkout. While you are scanning a customer’s shopping one of the products does not scan properly. You need help to find out the product’s price but your colleagues are serving other customers. Answer A: Apologise to the queue of customers while you alert your team leader and offer to help the customer to pack their shopping. Answer B: Suggest that the customers inShow MoreRelatedCustomer Service2488 Words   |  10 PagesCustomer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. 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